R8 - Receipt and processing of planning and building control applications

Customer

Improved, round-the-clock availability for planning applications and enquiry

Council

Easier dissemination of information on planning applications

Reduced telephone enquiries as e-citizens can track progress online

Available

UNI-form e2e Planning

UNI-form PublicAccess

UNI-form BC & DC connectors

UNI-form Planning Portal connector

UNI-form Submit-a-plan connector

UNI-form Building Control PublicAccess

Coming soon

Expert System

UNI-form Enforcements PublicAccess

PARSOL Licensing Connector

PARSOL Exchange

e2e Building Control

Head of Planning identified as responsible

G6 - Sharing of Trading Standards data between councils for business planning and enforcement purposes

Customer

Better regulation of traders who operate outside the law

Council

Better informed decision making in matters relating to business regulation and planning

Available

UNI-form Consumers Direct Connector

UNI-form Trading Standards

ArcGIS

UNI-form is an Integrated suite of modules so data can be shared across modules.

GIS products can be used to analyse enforcement patterns

E4 - Agreed baseline and targets for take-up of planning and regulatory services online, including targets for customer satisfaction and efficiency savings

Customer

Improved prospects for increased customer satisfaction

Council

Realisation of improvements in customer satisfaction and efficiency

Available

UNI-form e2e Planning

UNI-form e2e Licensing

UNI-form Trading Standards, Licensing and Planning

UNI-form FrontLine Integration solution (UFIS)

To be excellent requires an integrated approach, involving Heads of Directorate(s) including planning, licensing and/or trading standards. Integrated technology supports is a key component of delivering excellence.

G7 - Use of technology to integrate planning, regulation and licensing functions (including Entertainment Licensing and Liquor Licensing) in order to improve policy and decision-making processes around the prevention of anti-social behaviour

Customer

Tools to reduce anti-social behaviour.

Licenses issued in an informed context

Council

Better informed decision making

Available

UNI-form e2e Planning

UNI-form e2e Licensing

UNI-form Licensing and Planning

UNI-form FrontLine Integration solution (UFIS)

UNI-form Connector suite

ArcGIS

UNI-form offers the ability to integrate these functions. GIS offers the ideal mechanism to analyse information and make better decisions to target anti-social behaviour.

G25 - Facilities to support the single notification of a change of address, i.e. a citizen should only have to tell the council they have moved on one occasion and the council should then be able to update all records relating to that person to include the new address

Customer

Need to only notify councils of change of address once

Increased confidence in obtaining a resolution

Increased speed of resolution

Better quality and more comprehensive Information

Council

Reduction in addressing errors

Improved customer service

Faster response times

Fewer errors

Quality and Standards improved

Ways of working defined and understood to promote service delivery

Improved resource management

Better management information to develop improvements in service delivery.

More efficient business processes.

Available

UNI-form Spatial

UNI-form Gazetteer Management System

UNI-form Gazetteer Connector

With UNI-form Gazetteer Management System used as a corporate gazetteer repository, data can be exchanged from any other system within the council to provide update and validation.  UNI-form being an integrated system means changing address information once applies to all systems.