Integration with other systems:
Sharing data for improved efficiency and communication

Integration is fundamental to the UNI-form portfolio, and is cited by local authorities as one of the chief benefits of our solutions. Among other things, it means that departments can reduce data duplication and improve data quality across UNI-form modules.

So it should come as no surprise that we also pay careful attention to integration with third-party systems, for the same reason: to help you make more efficient use of information to the benefit of staff and citizens.

The drive to share information

Through both national and local initiatives, local government is moving towards providing citizens with round-the-clock access to information and functionality through customer-facing IT systems. There is also a strong local and national focus on joining up back-office systems within and across government organisations.

Options for integration

CAPS Solutions uses open standards to ensure two-way communication between the UNI-form portfolio of core back-office systems, and the most important internal and national systems for your authority. These include:

Your public website

Third-party document-management systems in use at your authority

National systems, like the Planning Portal and Consumer Direct

Your customer relationship management (CRM) system

Integration portfolio

Follow the links below to find out about our different integration solutions:

UNI-form Connectors

UNI-form Integrated CRM

CAPS Solutions end-to-end (e2e) solutions