PublicAccess Expert System:
Intelligent, automated citizen engagement and complete integration with the back office

Guide citizens through the maze of planning and/or building-control requirements and help them select the application forms they need, while automatically transferring the information they provide into your back-office UNI-form solution to aid efficient application processing.

How Expert System can help

PublicAccess Expert System uses a series of questions to guide enquirers through the application workflow, making it easier and faster for them to find out for themselves:

If there are any development constraints on a property.

If a planning or building-control application must be made.

Which forms they need to complete.

Flexibility and efficiency through integration

By integrating directly with your UNI-form solution, PublicAccess Expert System also helps you process applications more efficiently. The answers provided by applicants are automatically stored within UNI-form, and also as part of the property history. At any time, officers can access the questions and answers through a system enquiry and use standard UNI-form functionality to incorporate the information into letters and templates as required.

Choice of access methods

Expert System functionality can be accessed in a number of ways:

Via PublicAccess, our online access solution.

Via your own website.

Through your call centre, where it can be used by your own staff to help them handle phone enquiries.

Designed to enhance...

UNI-form Building Control

UNI-form Planning

UNI-form e2e Building Control

UNI-form e2e Building Standards (Scotland)

UNI-form e2e Planning

UNI-form e2e Planning (Scotland)

PublicAccess for UNI-form