CAPS Solutions services portfolio:
The full range of supporting services, delivered by experts

CAPS Solutions offers you more than just leading-edge software products — we back them up with a full suite of supporting services, delivered by skilled and experienced consultants.

One-stop-shop for service

Our services professionals have a thorough understanding of your environment and are experts at helping you make the most of your investment.

Whatever your support requirements — project management, training, helpdesk, application or technology consultancy — we have the right service for you. These are of equal value whether you’re:

Embarking on your first implementation of one of our solutions.

Adding or upgrading a solution.

Working to derive the most value from your existing setup.

Keeping our consultants up to date

To maintain our leading position in the market, we ensure that our consultants receive technical and non-technical training that keeps them up to date with current trends in legislation and government thinking, advances in technology, and changes in local government working practices.

All our trainers are accredited in the Trainer Assessment Programme (TAP), a qualification recognised by the Institute of IT Training.

Service areas

Follow the links below, at right, or in the drop-down menu at top to find out more about the services you’re interested in:

Application Consultancy. Make the most of your investment, from support at implementation to a functional audit any time you want to derive more business benefit from your CAPS Solutions technology.

Technology Consultancy. From technical support at installation to ongoing advice and assistance with system maintenance and 24/7 running requirements, you can rely on our technical support services.

Project Management. Ensure you have the resources to continue to deliver vital services while driving implementation or upgrade projects to successful completion — on time and within budget.

Data Services. Achieve maximum visibility and control of the data on which your services rely, with our dedicated data transfer and script-writing services.

Training Services. From officers and administrators to system supervisors, from basic to advanced use and ongoing improvements, our TAP-accredited trainers will deliver the training your users need.

Support Services. You can always call on our skilled helpdesk personnel for prompt resolution of any faults that develop.

Managed Services (Unity from CAPS Solutions). Use our expertise to manage the delivery of one or more elements of your solution, and enjoy significant savings and better performance as a result.