On-side with online?
The citizen perspective on local authority new media initiatives

New targets for online service delivery continue to be set. Local authorities continue to invest in technology and processes to meet those targets. But are these investments being fully utilised? There is a clear need to assess whether citizen awareness is keeping pace, and whether initiatives like the 'Take-Up Campaign' are achieving change in the way citizens interact with their councils.

CAPS Solutions recently commissioned an independent survey to help explore these areas.
To read the findings and our suggestions click here ››