All of our work is designed to help local authorities overcome all types of commercial and operational demands, so they can work better, smarter and more efficiently. On this page you will find a collection of articles, papers, research and other information provided to be thought provoking and helping you to deliver on the challenges ahead.
Now that's what I call service Another day, another newspaper article featuring an alarming story about a
public-sector IT project failing, going over budget, busting its deadline or all three. Yet it doesn't have to be that way.
Making The Most Of Mobile Working In Local Government Due to the nature of the services offered by local government, a large proportion of council workers spend the majority of their working day out in the community, visiting citizens, inspecting sites and following up reports. Putting measures in place to make it easier for these employees to do their jobs can only be a good thing, so why is it that the majority of mobile working schemes currently underway in local government departments are realising only limited efficiency gains?
On-side with online?
The citizen perspective on local authority new media initiatives New targets for online service delivery continue to be set. Local authorities continue to invest in technology and processes to meet those targets. But are these investments being fully utilised? There is a clear need to assess whether citizen awareness is keeping pace, and whether initiatives like the 'Take-Up Campaign' are achieving change in the way citizens interact with their councils.
