Priority Service Outcomes – enhancing business process efficiency

In April 2004 the Office of the Deputy Prime Minister (ODPM) published the list of Priority Service and Transformation Areas (known as Priority Outcomes) that all local authorities are required to deliver as part of their Implementing Electronic Government programme.

The published priorities list 73 outcomes to help councils to improve the delivery of services to citizens and business, enhance business process efficiency and embed t-government within the mainstream of organisational culture.

The proposed outcomes for each priority service and transformation area are defined as follows:

Required (29) – specific online facilities that must be in place by the end of December 2005

Good (25) – outcomes must be at Amber stage in IEG self-assessment terms by December 2005

Excellent (19) – stretch targets for high performing local authorities

How CAPS Solutions can help

As a key supplier to local authorities CAPS Solutions has considered very carefully how its UNI-form products and solutions can help local authorities meet the Priority Outcomes. Three key areas are:

Land and Property Priority Service Outcomes

GIS Priority Service Outcomes

CRM Priority Service Outcomes

Click on the links above to view how CAPS products, solutions and services correspond with the Priority Outcomes.