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Priority Service Outcome
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Benefit*
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CAPS or ESRI (UK) product or service
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Notes
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G5 - Public access to corporate Geographic Information Systems (GIS) for map-based data presentation of property-related information
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Customer
Enhanced intelligibility of council property-related information
Council
More effective and cost-efficient dissemination of property-related information
Reduces enquiries and facilitates explanation
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Available
ArcGIS
ArcIMS
ArcSDE
LocalView
MapsDirect Local Government
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This mandatory responsibility will empower citizens with access to a wide range of local information that is not necessarily related to any specific business process such as planning or licensing. LocalView is a new product offering a fast-track method of delivering this outcome. MapsDirect Local Government offers a mechanism for councils who prefer to outsource their services. ESRI (UK) Consultancy Services have helped deliver many such web-sites
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R7 - Public reporting/applications, procurement and tracking of environmental services, includes waste management and street scene (e.g. abandoned cars, graffiti removal, bulky waste removal, recycling)
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Customer
Round-the-clock availability for street scene reporting
Progress tracking of incidents reported
Council
Improved arrangements for incident reporting should result in faster response
Reduced telephone enquiries as e-citizens can track progress online
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Available
ArcIMS
LocalView
MapsDirect Local Government
Lagan CRM
UNI-form FrontLine Integration Solution
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The Swindon and Wiltshire GIS pathfinder proved the value location when capturing envirocrime information. Many other councils such as LB Tower Hamlets have integrated GIS and CRM to support this process.
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G14 - GIS-based presentation of information on roadworks in the local area, including contact details and updated daily.
Plus R15
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Citizen
Easier access to street works information
Council
More effective dissemination of street works information
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Available
ArcIMS
LocalView
MapsDirect Local Government
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In many cases GIS is used as a key component of highways management systems. Integration between corporate GIS and roadworks data will be a key component. This requirement is extended by R15 – the need for local traffic management schemes.
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