- Oxford City Council - Bowled over by a licensing feedback system that 'just works'

- Devon Building Control Partnership - Proving that shared services can deliver better service, more efficiently

- Scotland smoking ban - Take advantage of functionality within UNI-form

- Torbay Council - Planning application alert initiative to be implemented nationwide

- North Tyneside Council embraces joined-up working

- Leicestershire Rural Partnership - Building an online community

- Oxford City Council takes action to improve its planning process and increase resident access

- City of Durham Council calls time on new liquor licensing laws

- Spelthorne Borough Council lets technology lead the way in improving customers' experience

- Chichester District Council applies an integrated approach to improving customer service

- How Bracknell Forest pioneered e-planning